We were able to book on very last minute to a horse trekking tour to Song kul lake. Their communication whilst organising the tour in less than 24 hours was really good. We were able to do everything as per our itinerary at a good price. All the food was included and was very tasty. We also really enjoyed staying in the authentic local accommodation and were able to get to know a very lovely host family. However there are a few areas we would suggest for improvement: 1) Although they were aware that most of us had not ridden a horse before, they did not give us much instruction or guidance on how to ride the horses at all. They were also very limited on the adjustments that could be made to the stirrups and reigns, which meant the majority of us were very uncomfortable on these long horse rides. 2) We would’ve appreciated more regular updates on the daily plan, as we were often the ones asking what was going on. Unfortunately their interpreter was not able to join the trip as we booked it so last minute, but we did have a Russian speaker in our group so communication was possible but not prioritised by our guides. 3) Punctuality - We would often leave 1-2 hours later than the time we were told to be ready for, which meant we were waiting around a lot in the mornings and got back after dark on arrival to Song-kul, which felt a bit unsafe and we weren’t able to appreciate the views after a long day of horseriding. 4) We needed to hire sleeping bags for the tour, which they kindly organised for us. However they did not explain the costs upfront and we ended up having to pay for 5 days even though we only used them for 3 nights, which cost 500 KGS per day! Overall it was a good tour as we were able to see everything we wanted especially at short notice, however it could’ve been better organised with better communication and timekeeping.
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