Rakhat.

Everything went super well. All was well coordinated. Great guide Sabidova! Thank you.

Kudos to the two young guides, Akai and Akyl, for making this a memorable trip. They were full of energy, and were very candid with their explanation of Kyrgyzstan`s history and culture. Akly`s family was also very hospitable and super friendly. We had a very delicious dinner at his place with his family. Would highly recommend this trip for travellers who want to experience the best of Bishkek in 1 day.

We really liked the guide and the driver,because they were really friendly and helpful and the tour with them was amazing. The lunch and the dinner were also delicious. 10/10

Rahat was a very professional contact, although we DID NOT make the tour in the end. Please continue reading, because I think the negative review Rahat had before was caused by a misunderstanding. Rahat owns a hostel and offers tours. Often she gets 5 people together, then the prices are extremely low. She cannot guarantee that, though. So if you read her descriptions carefully, you will see that your price might be higher than you thought. Be aware of this! Rahat does not NOT LIE! When we were getting concerned about the costs, she was extremely honest and helpful. She offered us an alternative tour (with some adaptations we did not like) for a cheap prize. But we did our initial tour in the end and we did it with someone else, because we absolutely wanted to see some special sights. Rahat was available for us on the phone, via WhatsApp and via Email and she was always helpful. If she had found a tour which included our favourite sight for us for a sighlty cheaper prize, we would certainly have gone with her.

I booked the shared day tour of big almaty lake for 25 USD per person As you can see this tour included: 11:00 Starting from hostel 12:00 Lunch at open air 14:00 Big Almaty Lake 17:00 arriving to Falcon Show 18:00 departing to hostel Once i got confirmation i had exchanged emails with the above person to confirm that we would be picked up at our hotel. Then came the lies: 1. Tour is supposed to be with a Jeep. There was no Jeep 2. Tour is advertised as 25USD. The person emailed me telling me this price is based on more people filling the car up and if it was just me and my girlfriend it would be 35usd per person which i wasnt happy about but I accepted. But we were not told how many people were ever coming despite me sending them emails back and forth this was never mentioned to me so I assumed people had booked 3. The languages said english. The driver who turned up only spoke russian. We had no idea what was going on at this time as he could not communicate with us. 4. We were picked up and taken to almaty lake where we took some nice pictures but was expecting an english person to talk us through maybe explain something. Obviously this didnt happen so we took our pictures and waitied for him to take us to lunch 5. There was no lunch in the open air. In fact no lunch at all. 6. I told the driver to go to falcon show he told us in his best english it was closed. By this time it was frustrating. this just seemed like a driver emplyed by some company to take us to the lake and back! 7. he wa reluctant to call the company but he did and i spoke to a lady who was VERY rude! she disagreed with me on every scale and told me to pay the driver 50USD. I said "for what"? He drove us to the lake and that is it! I was so upset. I had planned this special day with my girlfriend as a present to her to take some nice photos, have an english speaker with us and go to the falcons show as she loves falcons. She argued with me over the phone and demanded I pay. I felt sorry for the driver as I knew he was not part of the company he was obviously just subcontracted. Anyway we told the driver to take us back to the hotel. He was trying to be nice to tell me to stop on the way down for photos which we did. But by this time we were so upset nothing what we booked apart from a drive to almaty lake was going to happen We returned to the hotel only after 3 hours in of what was suppsoed to be advertised as a 7 hour tour! I wanted our recetptionist at the hotel to translate to the driver that we were upset and would pay him 50usd just to stop the arguing as my girl friend was upset by this time. I just wanted to leave. The receptionsit kindly explained to him and then some more discussions happened with the Indy Guide company and the woman again was SO rude to me demanding i pay. By this time i put the 50USD on the table and told the driver thanks and that was it. And then he got angry and refused the money as it was in dollars. This again was not my problem, they were lucky i paid for anything on this tour which is a complete scam. He refused to accept the dollars and left and gave it to me. Unfortunately i know this is not the drivers fault it is the complete fault of the tour company who are doing false advertising and trying to scam innocent tourists who are happy to pay for a tour if it is advertised properly. If they want to be an Uber service or taxi service then they should advertise as such. Not to lure people in to a false tour and demand they pay In this light i would like you to speak with this company and ensure they do not scam any other tourists out of money and more importantly they have wasted half of my day where i could have used another company. I am very happy with indy guide as I have used their tours before and had wonderful experiences but this person needs to be stopped, or punished for false advertising and poor customer service. Thanks and regards Mr. Cooper

Ive been travelling for 15 years and this is the worst "host" and experience I have ever had. In short: The fraudulent tour is run by either Rahat or Aibek. I booked the shared day tour of big almaty lake for 25 USD per person This is the tour: https://indy-guide.com/en/listings/2699-shared-day-tour-to-big-almaty-lake As you can see this tour included: 11:00 Starting from hostel 12:00 Lunch at open air 14:00 Big Almaty Lake 17:00 arriving to Falcon Show 18:00 departing to hostel Once i got confirmation i had exchanged emails with the above person to confirm that we would be picked up at our hotel. Then came the lies: 1. Tour is supposed to be with a Jeep. There was no Jeep. 2. Tour is advertised as 25USD. The person emailed me telling me this price is based on more people filling the car up and if it was just 2 people it would be 35usd per person (this should be made clear on the ad before luring people in to purchase) 2.There was no communication that the car would only be filled with 2 people - hence the price would incresae to 35USD 3. The languages advertised was english. The driver who turned up only spoke russian - not a word of english. We had no idea what was going on at this time as he could not communicate with us. 4. Driver drove us straight to the Lake - didnt stop anywhere. We had no clue if we were meating other people, an english guide or another drive...nothing! 5. There was no lunch in the open air. In fact no lunch at all! 6. The driver is supposed to take us to a falcon show and to enter is extra cost thats fine but guess what...the falcon show isnt on during winter! were we told this despite confirming the booking over email several times? NO! Managed to call the company and the lady was extremely rude. Unapologetic and demanded we pay the full 50USD fot what was essentially a taxi ride to the lake and back. Avoid this company at all costs. They have false advertising and do not care about the customer.

The driver is friendly and helpful but he doesn`t speak English. Seemed like he didnt know about the travel schedule provided on Indy guide website so it was difficult to communicate.

This was a great tour, food and accommodation were better than expected from a budget tour, and the driver Sergei was a safe driver and very pleasant.

The driver was very helpful and kind, paying attention to our needs. Thank you!