A delightful visit. Olya was friendly and informative and spoke excellent English. We visited the Nur Mabarak University on the way to the lake and the falcon sanctuary on the way back.The lake was beautiful and we had a delicious picnic lunch. It was fascinating not only to hear about the city`s water supply but also much more about the mountains and Almaty.
They play in their own league. Right from the beginning the contact was very pleasant and the booking absolutely flawless. Marina from the office was always very helpful and could even help us out by providing the address of laundry service in Almaty prior to our trip. The trip itself was simply perfect, You couldn`t imagine a better guide than Dima. Very friendly, savy and highly competent. I really appreciated all his stories about and perspective on life in Kazachstan - we had very interesting conversations. He was totally customer focused and did everything he could to take care of us: from checking we always had enough water to resupplying late in the evening to picking herbs for tea on our excursions. He also made sure we get across the border to Kirgistan and didn`t leave before he was sure we made it to the other side. It was simply an incredible trip at a reasonable price, compared to the service provided. I`d get back to Kazakhstan anytime - definitely again with them. Thanks for the great experience!
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